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Discrepancy resolution

Discrepancies between expected and actual cargo are a routine part of the job. The system helps resolve them quickly and on paper:

  • every discrepancy is recorded in a report listing the product, the expected and actual quantities, and the cause;
  • on that basis a claim against the supplier or an overage statement is produced;
  • the history of discrepancies accumulates on the supplier's record and feeds into supplier rating.

When a decision cannot be made on the spot (for example, the supplier still needs to be contacted), the receipt stays in progress: the disputed goods are neither added to the free stock nor written off until a final decision is made.

An over-receiving discrepancy — more arrived than the plan expected — is handled inline when the receipt allows it:

The receipt and its linesEntering the received quantityThe line is recordedReceiving the overage against the planStatus change menuExecution — the overage is recorded
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The receipt and its lines
Entering the received quantity
The line is recorded
Receiving the overage — 19 against a planned 18
Status change menu
Execution — the overage is recorded

On the PDT​

This phase happens after the PDT operator closes the document; it does not run on the PDT. See Receiving on PDT for the full context.